Customer service for gyms and fitness studios
Every member message, handled.
WhatsApp, Instagram and email land in one place. GE2 Service answers information questions on its own, around the clock, and hands everything else to a person on your team.
Free pilotSimulation before anything is sentFrench and English
- 3 channelsWhatsApp, Instagram and email in a single queue
- 24/7An answer to information questions, even when the desk is closed
- 1 requestper member, across all channels
- 2 weeksof simulation on your real messages, before anything is sent
01 · The problem
Messages everywhere, a front desk that closes.
3
channels to watch
WhatsApp, Instagram, email. Often one Instagram account per club, and nobody who sees it all.
2/3
of the time, nobody
A club open 24/7 with a front desk staffed 54 hours a week: two hours out of three, no answer.
Example from a 24/7 club network
5
topics, every day
Opening hours, prices, badge, trial session, timetable: the same questions keep coming back, and someone has to answer them.
Every unanswered message is a trial that never happens, or a member getting annoyed. And every reply typed by hand is time taken from the members in front of you.
02 · The solution
One place, three outcomes.
Every message lands in the same queue. For each one, GE2 Service decides: answer, prepare, or hand over.
It answers
Pure information: opening hours, prices, badge, trial, timetable, access.
It prepares
A drafted reply that the team reviews and sends in one tap.
It hands over
Health, money, cancellation, complaints: to a person, with the reason.
03 · Demo
A morning at the club, fast-forwarded.
Twelve messages arrive one by one, across three channels. The counters move, the agent answers what is information, and the queue fills with what belongs to the team.
04 · What the agent handles
Information, at any hour.
- Club opening hours
- Front desk hours
- Prices and plans
- Lost or blocked badge
- Trial session
- Classes and timetable
“Did I answer your question?” Every automatic reply ends with this question. A “no”, and the request goes straight to the team, at the top of the queue.
The replies are yours: drafted from your information, reviewed by you, editable in the app without a developer. They are signed in your club's name.
05 · What it leaves to the team
The rest arrives already sorted.
- Cancellation, pausealways a person
- Health, injury, pregnancya personal reply
- Direct debit, disputed paymentnever an automatic promise
- Dissatisfaction, complaintdetected, even when phrased politely
- Callback requesta coach, the desk, the manager
The member gets an acknowledgement right away. The team is notified on their phone, sees why the request is theirs, and picks it up in one tap: “I'll handle it”. Their first name shows, so nobody replies twice.
06 · Safety
Health, money, complaints: always a person.
Simulation first
During the pilot, the agent works on your real messages without sending anything. You compare, you correct, you decide.
No promises
An automatic reply never promises a refund, a commercial gesture or medical advice.
When in doubt, the team
An ambiguous message, several requests at once, an unusual tone: it hands over, with the reason.
07 · Insights
Ask it a question, it answers.
The assistant
“What is waiting for the team?”: how many messages, on which channels, the oldest ones, and a link to open them. By keyboard or voice.
The prioritised queue
At the top, what cannot wait: a class starting soon, a callback request, a sensitive topic. Then first come, first served.
The overview
Messages received, share handled without the team, response time, split by channel. A monthly report, ready to share.
08 · The app
The screens, for real.
The team works from their phone or computer. Tap a screen to enlarge it. The interface shown is in French.
09 · The difference
Not a chatbot. A member of the team.
A general-purpose bot answers everything, including what it shouldn't. A shared inbox gathers messages but answers none. GE2 Service does both, with your rules.
| Criterion | General chatbot | Shared inbox | GE2 Service |
|---|---|---|---|
| WhatsApp, Instagram and email in one queue | ~Depends on the tool | ✓Yes | ✓Yes |
| Answers information questions on its own, 24/7 | ✓Yes | ✕No | ✓Yes |
| Never answers on health, money or cancellation | ✕No | ~Not applicable | ✓Yes |
| One request per member, across all channels | ✕No | ~Sometimes | ✓Yes |
| Prioritised queue: imminent class, callback, sensitive topic | ✕No | ✕No | ✓Yes |
| “Did I answer?” and automatic callback | ✕No | ✕No | ✓Yes |
| Two weeks of simulation before anything is sent | ✕No | ✕No | ✓Yes |
| Built for clubs: badge, trial, timetable, membership pause | ✕No | ✕No | ✓Yes |
10 · Who it's for
From studio to club network.
Studio
Pilates, yoga, boxing, cycling
- Evening and weekend questions get an answer
- Trials are confirmed without waiting for Monday
- The desk focuses on the people in the room
Club
Gym, 24/7 club
- An answer even when the desk is closed
- Badge, hours, prices: no more pointless calls
- Cancellations and complaints arrive sorted
Network
Several sites, one team
- Every account from every club in one queue
- The right answer for each club: hours, desk
- An overview and a monthly report
11 · The pilot
Four steps, no risk.
You watch the agent work on your real messages before you decide anything.
Review
We draft the starting replies from your information. You review and correct them.
Simulate
Two weeks on your real messages, sending nothing. You compare what it would have done.
Go live
Real sending channel by channel: WhatsApp, Instagram, email. One hour of onboarding for the team.
Connect
Link to your software, settings per club, monthly report.
Included in the set-up
- Your brand: logo, colours, dedicated address, icon on the team's phones
- Your replies: hours, desk, prices, badge, trial, classes, for each club
- Two weeks of simulation on your real messages, fine-tuned as you go
- Team training and switch-on of real sending
Subscription
From €149excl. VAT, per month
For one location, all three channels and the whole team. Club networks: pricing based on the number of locations and the volume of messages. Billed from the first real messages sent.
During the pilot, set-up and the two-week simulation are free.
Book a demo12 · FAQ
What clubs ask us.
Do we need to change our booking software?
No. GE2 Service works alongside your software and your WhatsApp, Instagram and email accounts. Your members keep writing to you where they already do.
Who writes the automatic replies?
We draft them from your public and internal information: opening hours, prices, house rules, front desk. You review and correct them before the pilot, then edit them yourself in the app, no developer needed.
What if the agent gets it wrong or doesn't know?
It doesn't guess. A reply only goes out on its own for pure information, on a message that raises nothing sensitive. When in doubt, it hands over to the team. And every reply ends with “Did I answer your question?”: a “no” creates a callback request.
Is anything sent without our approval?
Nothing. During the pilot, the agent runs in simulation on your real messages: you see what it would have answered, and no message is sent. Real sending then opens channel by channel, when you decide.
Can my team take over a conversation?
At any time, in one tap: “I'll handle it”. That person's first name shows on the request, so nobody else replies twice.
Our members speak French and English. Does it work?
Yes. The agent answers in French and English, in the language of the message received.
What about our members' data?
It is used only to answer your club's messages. It is never sold or used for anything else. Before starting, we agree together on how long it is kept and on the notice shown to your members.
How much does it cost?
From €149 excl. VAT per month for one location, with all three channels and the whole team. For a network, pricing depends on the number of locations and the volume of messages. Set-up and the two-week simulation are free during the pilot. Book a demo and you will receive a priced proposal for your club.
About us
A GE2 product, built in the gym.
GE2 Service is designed and run by Éric Pignol, in Divonne-les-Bains, on the doorstep of Geneva. It belongs to the GE2 family, alongside GE2 Train, the training app clubs offer their members. The same method for every product: start from the floor, and test every feature with pilot clubs.
What's next?
Let's see what it would tell your members.
Thirty minutes, by video call or at your club: the demo on messages from your everyday life, then a proposal for your pilot. Pick your slot and it is confirmed straight away.
✓ You're booked!
We will come to your club, at the address you gave.
The confirmation and calendar invite are on their way to your inbox.